Delivery Information

What are the shipping costs?

£3.99 no matter what the size of your order.  

How are my items posted?
Most items are packaged in protective envelopes or boxes and sent by Royal Mail 1st Class Recorded post (for UK orders) or a reputable courier.

Are the items insured in transit?
Most postal methods we use offer a limited capped discretionary insurance scheme for certain items but we strongly advise customers not to rely on such schemes for insurance.

Insurance on all items is available at extra cost. Please contact us before you place your order if you wish to discuss making special insurance arrangements.  Please note that none of the discretionary insurance schemes above provide cover against consequential loss. We can arrange such cover if required, at extra cost.

When will I receive my order?
Typically you will receive your purchase or purchases 14 working days after you place your order.
However, during holiday periods, and also if our stocks are low, your order may take up to 28 working days to arrive.
We know how frustrating it can be to wait so we promise to keep you updated wherever possible.

Can you ship to destinations outside of the UK?
We are not currently processing orders outside of the UK.  Please check back soon, as we may alter these arrangements at a future date.